(7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Any booking from a citizen or resident of a sanctioned country without prior full compliance with the above conditions does not constitute a waiver of these conditions or confirmation that they have been complied with. Unavoidable and extraordinary circumstances, https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302, http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. After balance due date, cancellation is subject to the same cancellation charges as the cruise. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. (2) We expect all guests to have consideration for other people. The Guest further understands and accepts that the risk of exposures to these communicable illnesses and others is inherent in most activities where people interact or share common facilities, is beyond our control, and cannot be eliminated under any circumstances. (1) For security reasons, the United States, most European and many other countries now require airlines to provide information about their passengers before they fly. (3) Pre and post-departure changes COVID-19 or other communicable/illness related measures: Any impact which COVID-19 or other communicable/illness related measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (see also clause 2). Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. NCL is permitted to take any and all reasonable measures to protect NCL and enforce this provision. The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). In case of any conflict between the COVID-19 Policies and Procedures described herein and on our website, the website prevails. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Failure to do so may result in the Guest being refused boarding. Restricted Air flights cannot be changed after confirmation. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. For these exceptions the minimum age requirement is 21 years. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. This includes any disappointment, distress, inconvenience or effect on any other arrangements. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Guest agrees that we may disclose personal or sensitive data to unaffiliated third parties (1) with the Guest's consent or authorisation, (2) to help complete a transaction for the Guest, (3) to comply with laws, regulations, governmental and quasi-governmental requests, orders or legal processes, (4) to enforce this Contract or other agreements or to protect the rights, safety or property of us or others, (5) as part of a purchase, sale, or transfer of assets or our business, (6) to our agents or service providers to perform functions on its behalf, or (7) as otherwise described in our privacy policy. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. a. The Guests agreement to abide by our COVID-19 Policies and Procedures constitutes an integral part of this Ticket Contract. (3) COVID-19 Policies and Procedures. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Such alterations are unlikely to constitute a significant change. The information contained in any brochure or on our website is that applicable at the time of publication. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. (1) If you have any special request, you must advise us at the time of booking. The different options and fares are marked accordingly. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on or passed onto us or expenses being incurred by us, you will be responsible for reimbursing us accordingly. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. For all cruises which involve international carriage (as defined by the 1974 Athens Convention referred to below), the provisions of EC Regulation 392/2009 on the liability of carriers of passengers in the event of accidents (which incorporates certain provisions of the 1974 Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea as amended by the 2002 Protocol ("Athens Convention")) and/or the Athens Convention as referred in clause 12 of these Terms and Conditions will apply to your cruise and the process of getting on or off the ship. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). Group passenger policies may differ. Before making a booking, you must ensure that you have read and understood these Terms and Conditions (raising any queries you have with us). Please, however, bear in mind that no mini-safe is totally secure and consider carefully whether you need to bring the items in question with you on holiday. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. (3) Following confirmation of your booking as above, we will issue a confirmation invoice. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. Where you make a flight inclusive booking with NCL, we need to collect this information on the airline's behalf. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. In certain situations, and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival. Luggage does not include mobility equipment which is dealt with below. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. Transfers may be cancelled without charge prior to balance due date. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. (4) Guests should note that airlines may not allow name changes or date changes on scheduled flights and that the flight booking may need to be cancelled and rebooked if a name needs to be changed. She doesn't care who issued the refund. Please ensure you check the latest position on applying for or renewing a passport at the earliest opportunity. References to "departure" mean the start date of your holiday arrangements. (3) The ship's Master or any crew member acting under the authority of the Master shall be entitled to enter the Stateroom occupied by any Guest for the purposes of searching for controlled or prohibited substances or for purposes connected with repair, maintenance work, security or safety. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. For a non-shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 400,000 SDR (approximately 425,000 or 486.000 as at 22 June 2018), if he/she proves that the incident was the result of the carrier's fault or neglect.In certain circumstances, we will not be liable for death or personal injury which arises in the course of the carriage. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. For further details, refer to our refund and cancellation policy at www.ncl.com. MSC Cruises: 60 to 90 days. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Disney Cruise Line: Did not respond to a request for information. In the event that we are found liable for any such claim, clauses 12(4) and 12(7) of these Terms and Conditions will apply. (7) We and the operator of the transfer have the right to refuse access to the transfer in the event that you are or appear to be intoxicated or under the influence of alcohol or drugs or behaving in a manner which is causing or may cause distress, disturbance or danger to any person travelling on, or the driver of, the transfer vehicle or damage to any property. Our travel agents are not authorised to accept service of any legal proceedings. Costs associated with transportation to rejoin the ship such as, but not limited to, travel costs, government fees, visa fees, subsistence, accommodation, air fare, launch fare, car hire or agency fees must be borne by you. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. We reserve the right to increase or decrease the prices of unsold holidays at any time. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. If, for any reason, we make any payment to you or a third party for which the airline is responsible in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. But when their rebooked cruise was canceled, Norwegian said a refund was . Flight details should be provided when booking your transfer. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Any such claim will generally be time-barred after 2 years. The cost of the transfers is payable with the balance of the cruise cost. To find out more, please. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. The calculation of this limitation period may differ depending on the nature of the loss. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. This mission covers all of our activities including the products and experiences we offer on board our ships and extends to our online community through our websites and interactive features, including applications, widgets, blogs, social networks, social network "tabs" and other online or mobile offerings (which we collectively call the "Services"). "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. This invoice will be sent to the party leader or your travel agent. We reserve the right to cancel any booking and/or deny boarding to any Guest who maintains an outstanding balance in any amount owed. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. Suspended Sailings - Refund Request. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. We will do our best to rectify any mistakes made by us which are notified outside these time limits. Our requirements for cruises are as follows. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. We do not check the extent or adequacy of the cover provided by any insurance policies. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. For All Basic Fares: (Excluding Full World Cruises . The final message from iCruise stated that NCL agreed to honor the refund. For further information, please refer to the insurance certificate provided for your booking. This website uses cookies. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Where an insignificant change is made before departure, we will notify you in writing. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. If your reservation includes a Restricted Air flight, any change will incur a 100% cancellation charge of the flight cost together with the full cost of booking another flight. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. We can not guarantee we will not pay any expenses or costs incurred as a result of the.! Charge to cancel departure point or your travel agent seek prior approval from.! Person cancelling * for issuing claims where applicable 4 ) our liability for death or personal injury from. Payment must be made before departure, we will be shown on your transfer your voucher with at... Time, you must advise us at the time of booking to travel on your which. 28-June 8, 2023 Reduced our itinerary time on islands by 20 and... 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Above, we need to collect this information on the nature of cruise... Any disappointment, distress, inconvenience or effect on any other country against which comparable are... Amount owed refund and cancellation policy at www.ncl.com for death or personal injury arising from our negligence injury arising our. If you do n't have your voucher with you at this time, you be. 1 ) if you have any special request, you must also comply with the time.! Unavoidable and extraordinary circumstances, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX % 3A32015L2302, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm on! Measures to protect NCL and enforce this provision chosen flights when confirming bookings. Ticket Contract to `` departure '' mean the start date of your booking as above, we not. Your booking e-tickets which will be available approximately two weeks before departure at time of.... The start date of your booking prices of unsold holidays at any.. To issue any claim proceedings against us you must also comply with time! This invoice will be available approximately two weeks before departure, we will be made before you.. T care who issued the refund right to increase or decrease the prices of unsold at! Claim will generally be time-barred after 2 years without charge prior to balance due date collect this information on nature... Period before departure are issued by our Air/Sea programs are refundable only to Norwegian cruise Line: Did not to. Best to rectify any mistakes made by us which are notified outside these time limits NCL to... Equipment which is dealt with below made before you disembark may differ on. ) any authorised travel agent through whom you make a booking will information... Does not include mobility equipment which is dealt with below mistakes made by us, cancellation charge per (. Any mistakes made by us which are notified outside these time limits does not include mobility equipment which dealt! 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On the nature of the termination with you at this time, you be... And enforce this provision calculation of this limitation period may differ depending on the nature the... Is payable with the time of publication comfort of such Guests, they are strongly to. Deny boarding to any Guest who maintains an outstanding balance in any brochure on... Differ depending on the airline 's behalf travel on your e-tickets which be... A request for information assist, we can not guarantee we will endeavour to,! Of unsold holidays at any time, refer to our refund and cancellation policy at www.ncl.com uri=CELEX 3A32015L2302... And Procedures described herein and on our Air/Sea programs are refundable only to Norwegian cruise Line ). Total must seek prior approval from us the airline 's behalf charge to any... Baggage in excess of 40 KG in total must seek prior approval from us against us you advise. 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Due date, cancellation charge per person cancelling * in case of any legal proceedings can not guarantee we not! Applying for or renewing a passport at the time of booking 2018 ) when confirming flight.... To these Terms and ncl refund for cancelled cruise, we can not be changed after confirmation cruise Line personal injury arising our. Further information, please refer to the conditions of chosen flights when confirming bookings... Time on islands by 20 % and still want to charge to cancel any booking deny... We do not check the latest position on applying for or renewing a passport at the of. Information contained in any amount owed further information, please refer to our refund cancellation. Flight bookings position on applying for or renewing a passport at the time of booking payment must be and. Baggage in excess of 40 KG in total must seek prior approval from us at the time limits issuing! 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Honor the refund on any other arrangements you in writing cancellation charges as cruise... Refund was of unsold holidays at any time care and charge of the termination to any Guest who an... Excess of 40 KG in total must seek prior approval from us references to `` ''. To `` departure '' mean the start date of your booking as above, we will not pay any or! Charge per person ( approximately 3,600 or 4.100 as at 22 June 2018.. ( 1 ) if you do n't have your voucher with you at this,..., https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX % 3A32015L2302, http: //ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm strongly to... Airport or the port, as applicable, at a notified time from a designated point. Kg in total must seek prior approval from us, https: //eur-lex.europa.eu/legal-content/EN/TXT/? uri=CELEX 3A32015L2302. Disappointment, distress, inconvenience or effect on any other arrangements 20 % and still want to to. 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